Retirement

Our on site Scheme Managers and field-based Regional Managers take care of all retirement property management services, leaving our customers free to enjoy their retirement.

Scheme Managers

We work closely with our Right to Manage and Resident Management Company clients, along with Residents and Residents Associations to understand their staffing requirements. Under our management, all Scheme Managers are closely supported by Regional Managers and follow the strict code of conduct as set out by the ARHM.

Managing contractors

One of the many contracts we manage for our retirement customers is the garden maintenance and landscaping contract. By competitive tendering we ensure our customers receive best value for money and a welcoming environment in which to live.

Service charge management

We collect and manage the service charge to meet the costs incurred for managing the communal areas of the development. Working collaboratively with our customers to ensure that their needs and expectations are met is vital part of how we build relationships that last.

Code of practice

As members of the Association of Retirement Housing Managers (ARHM) and advocates of its strict Code of Practice, we pride ourselves in providing an exceptional service to our retirement customers.

Our Services include...

Financial Accounting
Services

  • Ground rent and service charge collection
  • Client service charge account management
  • Credit control – debt recovery
  • Setting service charge budgets and regular expenditure reporting
  • Production, certification and distribution of service charge accounts

Leasehold Consultancy

  • Ensuring lessees are compliant with the lease terms
  • Consulting and advising on lease matters
  • Managing lessee applications for alterations

Planned and
Reactive Maintenance

  • Managing soft service contracts e.g. cleaning / gardening / window cleaning
  • Health and safety compliance including fire and risk assessment, asbestos, mechanical and electrical plant etc
  • Managing reactive repairs
  • Planning and communicating with leaseholders on long term projects
  • Administration of section 20 consultation
  • Setting specifications and negotiating competitive service contracts on plant
  • Economy of scale procurement – providing best value
  • Approved contractors list

Insurance
and Legal

  • Competitive insurance procurement and revaluation
  • Arranging company secretarial services
  • Employment, management and training of site-based managers

Environment, Health & Safety and Sustainability

  • Compliance on health and safety matters including fire and risk assessment, asbestos, mechanical and electrical plant etc

Brilliant work - I am sure that your firm is aware that one of the biggest complaints from clients/customers is a failure to answer emails promptly or at all. Your assistance has been exceptional.

Resident - Retirement development