Service Charge Management

We collect and manage the service charge to meet the costs incurred for managing the development. Working collaboratively with our customers to ensure that their needs and expectations are met is vital part of how we build relationships that last.

Help Desk

Our dedicated Help Desk team are on hand to help our residents with queries, emergencies or site related matters.

Property Managers

Our team of field based Property Managers arrange and oversee the maintenance of the communal areas, day to day gardening, to larger ventures such as tailored landscaping, repairs and redecoration. They visit sites on a regular basis to ensure that our high service standards are being maintained.

Managing Contractors

The responsibility for the smooth running of each development rests with a dedicated Property Manager. They are responsible for the employment of service contractors such as cleaners, gardeners. We regularly tender these services to ensure that we are providing best value to our customers.

Our Services include...

Financial Accounting
Services

Ground rent and service charge collection
Client service charge account management
Credit control – debt recovery
Setting service charge budgets and regular expenditure reporting
Production, certification and distribution of service charge accounts

Planned and
Reactive Maintenance

Managing house keeping contracts e.g. cleaning / gardening / window cleaning
Health and safety compliance including fire and risk assessment, asbestos, mechanical and electrical plant etc
Managing reactive repairs
Planning and advice on long term projects
Administration of section 20 consultation
Setting specifications and negotiating competitive service contracts on plant
Economy of scale procurement – providing best value
Approved contractors list

Insurance
and Legal

Competitive insurance procurement and revaluation
Arranging company secretarial services
Employment, management and training of site-based managers

What a lovely bunch of decorators that have been on site. They have done a great job and it looks really nice. Well done to Grange for all the hard work.
Customer - Residential development