Senior Management

Lorraine Murphy

Managing Director

With over 30 years of property experience including 20 years in retirement property management, Lorraine heads a dedicated team focused on delivering excellent customer service. Lorraine regularly attends and participates in industry discussions and round table events. She has also recently championed the review of the new government approved Private Retirement Housing Code of Practice. Lorraine leads the Grange Senior Leadership Team (SLT).
Tel: 01483 411705
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Michelle Tabram

Director of Operations

With a degree in Estate Management, and over 12 years in the industry spanning the residential, commercial and housing sector, Michelle has experience in working both Agent and Client side property management. Having worked for high-end luxury developers, retailers and housing associations, Michelle’s knowledge of the industry allows for a client and customer focussed approach to property management, and as Director of Operations Michelle has the responsibility of our operational and strategic delivery. A dedicated member of the industry, Michelle has been part of the IRPM Leasehold working group for many years and is an advocate for wellbeing and diversity and inclusion.

Contact number: 07738 289741
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Sarah Blaikie

Assistant to the Senior Management Team

Contact number: 01483 411714
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Richard Smith

Head of New Business and Compliance

With a degree in Building Surveying and a wealth of experience in both new-build and converted residential and retirement property management, Richard heads-up the technical and operational side of the business. With responsibility for managing day-to-day service delivery and overseeing the work of the property and regional divisions, Richard has experience with a wide range of schemes from single retail units to developments containing thousands of homes. Richard is a member of the IRPM (Institute of Residential Property Managers).

Contact number: 01483 411708
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Nina McGregor

Head of Marketing and Acquisition

Nina’s background is  below the line advertising, having worked for a number of global agencies including Publicis Group and Grey Group.  Nina was the lead Group Account Director for Governments advertising and marketing department (Central Office of Information) and has also worked on brands   such as Toyota, Powergen, Medecins Sans Frontieres, National Blood Service and Camelot.

Contact number: 01483 411717
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Business Services

Claire Errington

Business Services Manager

Contact number: 01483 411726
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Lotta Hemmings

Senior Administrator

Contact number: 01483 411770
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Georgina Williams

Senior Administrator

Contact number: 01483 411770
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Dawn Kean

Administrator and Receptionist

Contact number: 01483 411770
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Customer Accounts

John de Cruz

Head of Customer Accounts

Having joined Grange in 2008, and with over thirty years accounting experience, John has extensive knowledge in the QUBE management system, reducing service charge debt, and implementing new accounting procedures. He leads an enthusiastic and highly professional accounts team that continually strives to improve the quality of budgets and accounts information for our customers.

Contact number: 01483 411703
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Selena Bishop

Senior Property Accounts Manager

Contact number: 01483 411701
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Sheri Hawkins

Arrears Administrator

Contact number: 01483 411713
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Nancy Owen

Accounts Assistant

Contact number: 01483 411783
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Jennifer Smith

Accounts Administrator

Contact number: 01483 411723

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Rachel Manguel

Customer Accounts Administrator

Contact number: 01483 411715
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Claire Clay

Accounts Reconciliation Administrator

Contact number: 01483 411704
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Irma Pardi

Arrears Administrator

Contact number: 01483 411709
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Property Services

Chris Bath

Property Services Manager

With over 35 years professional experience in purchasing, facilities and leasehold management, Chris has a wealth and depth of knowledge enabling him to add value to all facets of the business. A member of the Workplace and  Facilities Management, Chris has a ‘can-do, common sense’ approach and leads a dynamic team responsible for planned and reactive maintenance, health and safety, major service contracts and much more.

Contact number: 07976 009505
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Deborah Nelson

Residential Team Co-ordinator

Contact number: 01483 411710
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Allison England

Senior Property Services Assistant

Contact number: 01483 411706
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Carol Knight

Property Services Assistant

Contact number: 01483 411707
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Residential

Head of Residential

 

Contact number: 01483 411770
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Faye Williams

Senior Property Manager

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Retirement

Rosemarie Barnes

Head of Retirement

With several years of Leasehold property management experience, Rosie is proud of her team’s dedication to customer service. Passionate about our customers and about Grange, she believes that every resident deserves to thoroughly enjoy the pleasure of living in a Grange-managed property and works tirelessly, with the support of her team, to ensure that happens.

Contact number: 01483 411770
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Sara Patterson

Senior Regional Manager

At the heart of what Sara does is making sure that scheme Managers receive the best possible training and induction when they start their career with Grange, Sara works closely with the Training and Support Assistant Bethany Johnson to make sure that training is kept up to date and relevant, so that Scheme Managers can provide the best possible customer service and experience to Leaseholders

Contact number:
01483 411770
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Bethany Perry

Training & Support Assistant

Bethany started with us as a Scheme Manager. She took on the Training and Induction role bringing a great insight to what was needed in order to train Scheme Managers enabling them to provide the level of service that our customers expect.
Bethany used her insight as a scheme manager to assist in developing a robust induction programme for new Managers to give them the best possible start as part of the Grange team. She also works closely with the Regional Manager team in identifying any training requirements and provides daily technical support.

Contact number:
01483 411770
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Ryan Charman

Regional Manager

Ryan manages a portfolio of 28 Schemes and 25 Scheme Managers. His commitment and determination to offer the best customer experience is something which Ryan is keen to continue to promote and grow, through his team and through the services that Grange offer. At the heart of what Ryan does is always our company values of Transparency, Effectiveness, Approachability and Motivation.

Contact number:
01483 411770
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Iain Banham

Regional Manager

Iain joined the team in March 2021 to manage a portfolio of 29 Schemes and Scheme Managers.
Iain’s customer focus and team support is pivotal to our service offer and our customer experience. This approach is key to successfully building a trusted and reliable service. Through timely and clear communication with Leaseholders, his team make a real difference.

Contact number:
01483 411770
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Jarek Stepien

Regional Manager

Contact number: 01483 411757
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Commercial

Patrick McHale

Head of Commercial Asset Management

Patrick is a fellow of the Royal Institution of Chartered Surveyors (FRICS) with over 25 years of experience in the property industry. He has acted on behalf of a broad range of clients throughout his career including Private Investors, Family Trusts, the Crown Estate and charitable organisations. Patrick specialises in rent reviews, lease renewals, lease re-gearing, disposals and acquisitions on retail, office and industrial properties. Patrick and his colleagues in the Commercial Property Management Department pride themselves in offering to their clients a broad and bespoke Property Management Service.

Contact number: 01483 411711
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Alex Hughes

Commercial Property Manager

Alex is an Associate member of the Royal Institution of Chartered Surveyors (AssocRICS) with over 15 years of experience and has a wide knowledge of all aspects of commercial property management.
Contact number: 01483 411727
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Wendy Mansfield

Administrator to Commercial Property Managers

Wendy is a valued member of the Commercial Team. She is responsible for organising minor repairs and supports the team with all day–to-day management issues.
Contact number: 01483 411716
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