Incident

Our parent company Clarion Housing Group have been affected by a cyber security incident which they are working urgently to resolve.  To prevent any loss of data Clarion have shut down their servers and as a result we are experiencing some issues with affected systems.

Affected systems
We have temporarily lost the use of our office phone system as this is a service which is hosted for us by Clarion. For the time being we have set up a monitored answering machine on 01483 417333 as an addition to our main email info@grangemanagement.com. Both are monitored from 9am to 5.30pm – please provide us with your name, number and development to help us get back to you more quickly.

As a result of these preventative measures, we are also not able to access files and documentation housed on the servers.

Do I need to worry about my data?
Grange customer data is held separately on an independent server which was not affected by this incident.  However, a key priority for Clarion is to understand if any data stored on their servers may have been impacted, but at this stage of the investigations, it is just too early to say.

We take data protection very seriously and once Clarion have established what has happened, we will advise if you need to do anything.

When will this be resolved?
Our day to day service remains the same with the exception of our phone line and access to some stored files.  As it’s important that systems are restored in a safe and secure way, it may take some time to get back to full normality.  In the meantime we will keep this website updated.

How can I get in touch with you?
If you need to contact us please email info@grangemanagement.com

We are sorry for any inconvenience this may cause you, and thank you in advance for your patience.

July 2022